Refund Policy

Last updated: 28 September 2026

We want you to be happy with Dharmika. If it is not right for you, this policy explains how to get your money back.

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle processes all refunds. This policy works alongside the Paddle Buyer Terms and does not limit any statutory rights you have as a consumer.

1. 14-day money-back guarantee on your first payment

If you are not satisfied, you can request a full refund within 14 days of your first payment for any paid plan (monthly or annual). No explanation is required.

  • The guarantee applies once per customer. It does not apply to a new subscription opened after an earlier refunded one.
  • When the refund is issued, your subscription is cancelled and your access to paid features ends.

2. Renewals

Subscriptions renew automatically (see our Terms of Service). We send a reminder email at least 7 days before each annual renewal.

  • Monthly plan: renewal payments are generally non-refundable. You can cancel at any time to stop the next renewal, and you keep access until the end of the paid period.
  • Annual plans: if you forgot to cancel, you can request a full refund of a renewal payment within 14 days of the renewal date.
  • After those 14 days, renewal payments are non-refundable, and we do not issue partial refunds for the unused part of a billing period — except in the cases in Section 3.

3. Other situations where we always refund

Whatever the time limits above, we will refund you in full or pro rata if:

  • you were charged twice or charged an incorrect amount;
  • you were charged after cancelling your subscription;
  • a technical problem on our side prevented you from using the paid features, and we could not fix it within a reasonable time after you reported it;
  • we terminate your account without cause, or remove a feature that was a material part of your paid plan (see our Terms of Service);
  • a refund is required by the consumer law of your country.

4. Consumers in the EU, EEA and UK

If you are a consumer in the EU, EEA or UK, you generally have a statutory right to withdraw from a purchase of digital services within 14 days. Our 14-day money-back guarantee on your first payment (Section 1) and on annual renewals (Section 2) gives you at least the same protection. We apply it even where you have already started using the Service.

5. How to request a refund

Choose any of these options:

  1. Email support@dharmika.app from the email address linked to your account, with your Paddle order number (from your receipt email) if you have it; or
  2. Go to paddle.net, find your purchase and select "Request refund"; or
  3. Reply to your Paddle receipt email.

We confirm refund requests within 2 business days. Paddle returns the money to your original payment method. The time it takes to appear in your account depends on your bank or card issuer, usually 5–10 business days. Refunds are made in the currency of the original payment. Any taxes that were charged are refunded together with the payment.

6. Please contact us before disputing a charge

If something went wrong, please write to us first — we will resolve it quickly. Opening a chargeback with your bank instead of requesting a refund may lead to your account being suspended while the dispute is resolved.

7. Abuse

We may refuse refunds where there is clear evidence of fraud or abuse of this policy, for example repeated purchases and refunds or the use of multiple accounts to obtain repeated refunds. This does not affect your statutory rights.

8. Contact

Individual Entrepreneur Chapygin Grigorii Sergeevich
Email: support@dharmika.app